In this episode of Gent’s Talk (E#156), host @SamirMourani sits down with Norman Haughton from Air Canada to talk about how the airliner is redefining the travel experience, the new in-flight wifi experience, offerings and more. '
Discussing the airline's dedication to the *in flight entertainment system* and improving the *aviation* travel experience. With over a thousand *movies on demand* and a commitment to exceptional service, Air Canada strives to create a comfortable and enjoyable *flight review*. Learn about the new in-flight wifi and how Air Canada is innovating the *airplane* experience.
Chapters:
00:00 – Welcome & intro
01:12 – How travel helps Norman unplug and reset
03:00 – From Jamaica to Canada: Norman’s immigrant journey
05:00 – Working his way up: 8 roles in 15 years at Air Canada
07:00 – The airline as an ecosystem: Careers beyond the cockpit
08:45 – What Norman does now: Behind the scenes of inflight entertainment
10:00 – The massive operation of curating content on flights
12:30 – Why Gent’s Talk being onboard Air Canada is a big deal
14:20 – Regional content: Programming by flight destination
15:35 – Let us entertain you: Designing a seamless passenger experience
17:05 – The Wi-Fi journey: From dial-up speeds to fast and free
20:00 – How inflight Wi-Fi works (and why streaming is easier than gaming)
22:20 – Norman’s personal dos and don’ts of inflight etiquette
24:00 – What’s next? Teasing new short-form content in 2026
25:00 – Leadership lessons: Empowering teams, embracing mistakes
26:30 – Final thoughts: Why Norman stayed, what keeps him going
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About Gent’s Talk:
Gent’s Talk, powered by Gent’s Post, is a bold and honest video podcast featuring today’s most intriguing voices — from global icons to rising leaders. Past guests include Robin Sharma, Russell Peters, Justin Baldoni, and more. Together, we unpack career, confidence, mental health, and the unseen battles behind the spotlight.
🎙️ Credits:
Host/Producer: Samir Mourani
Creative Director & Executive Producer: Steven Branco
A STAMINA Group Production